Terms and Conditions of Sale - VIKL

Read the Terms and Conditions of Sale for VIKL.

1. Purpose

These Terms and Conditions of Sale (TCS) govern the sale of services offered by VIKL (hereinafter "the Seller") to its professional clients (hereinafter "the Client"). Any order implies unconditional acceptance of these TCS.

2. Services offered

VIKL offers the following service plans:

Free Plan: Limited access to 10 messages per day (€0/month).
Personal Premium: €15/month - Unlimited access for personal use (1 seat).
Team: €25/seat/month - Minimum 2 seats, collaborative features (dashboard, member management).
Enterprise: Custom pricing - Minimum 50 seats, advanced features (SSO, integrations, contract-based billing).

Plan details are available on our website and may be modified at any time.

3. Order and subscription

3.1. Ordering process

Subscriptions are taken out online via our platform (vikl.app). The Client must:

Create a user account.
Choose the desired plan.
Enter billing information.
Accept these TCS.
Confirm the order and proceed to payment.

3.2. Order confirmation

An order confirmation is sent by email to the Client after successful payment validation.

4. Pricing

Prices are quoted in euros (€) and are exclusive of tax (excl. VAT) for professionals subject to VAT, or inclusive of all taxes (incl. VAT) for non-taxable persons (e.g. private individuals). VIKL reserves the right to modify its prices at any time. The applicable prices are those in force at the time of the order. For current subscriptions, any price increase will be notified to the Client at least 30 days before it takes effect.

5. Payment terms

5.1. Accepted payment methods

Bank card: Visa, Mastercard, American Express.
Bank transfer: (for Enterprise plans).
SEPA direct debit: (for recurring subscriptions).

5.2. Payment schedule

Subscriptions are payable in advance, either monthly or annually depending on the option chosen. For Enterprise plans billed by invoice, payment is due upon receipt of invoice (30 days net).

5.3. Default of payment

In the event of non-payment, VIKL reserves the right to immediately suspend access to the services until the situation is regularised. Late payment penalties at the statutory rate will be automatically applied, along with a fixed indemnity of €40 for collection costs.

6. Duration and renewal

Subscriptions are taken out for an initial period of one month or one year, depending on the option chosen. Unless cancelled, the subscription automatically renews for an equivalent period. The Client may disable automatic renewal at any time from their client area (VIKL platform).

7. Right of withdrawal

In accordance with Article L.221-28 of the French Consumer Code, the consumer Client has a period of 14 days from the date of subscription to exercise their right of withdrawal. This right does not apply to professional clients. To exercise this right, the Client must notify their decision by email to support@vikl.ai. In the event of withdrawal within the statutory deadline, the Client will be refunded within 14 days of the request.

8. Cancellation

8.1. Cancellation by the Client

The Client may cancel their subscription at any time via their client area or by email. Cancellation takes effect at the end of the current subscription period. No pro-rata refund of amounts already paid will be made.

8.2. Cancellation by VIKL

VIKL may cancel the subscription in the event of a serious breach by the Client, including:

Violation of the TOU/TCS,
Non-payment,
Fraudulent or abusive use of the service,
Inappropriate behaviour (defamation, harassment, etc.).

In the event of cancellation due to the Client's fault, cancellation is immediate and without refund.

9. Invoicing

An invoice is issued for each payment and sent by email to the Client. Invoices are also accessible in the client area. For Enterprise plans, a monthly or annual summary invoice is issued according to the chosen terms.

10. Refunds

No refund is made in the event of cancellation during the subscription period, except:

Exercise of the right of withdrawal within the statutory deadline.
Extended service interruption attributable to VIKL (more than 7 consecutive days) – pro-rata refund possible.
Express exceptional agreement from VIKL.

11. Service Level Agreement (SLA)

11.1. Availability

VIKL undertakes to maintain a platform availability rate of 99% on a monthly basis (excluding scheduled maintenance).

11.2. Support

Free Plan and Personal Premium: Email support within 48 working hours.
Team Plan: Email support within 24 working hours.
Enterprise Plan: Priority support with response time commitment as per contract.

11.3. Maintenance

Scheduled maintenance operations are notified at least 48 hours in advance and are carried out preferably during off-peak hours (nights / weekends).

12. Seat changes (Team and Enterprise plans)

The Client may increase the number of seats at any time. Billing for new seats will be calculated on a pro-rata basis for the current period. Reducing the number of seats is only possible at the end of the current subscription period.

13. Intellectual property

The subscription grants the Client a personal, non-exclusive and non-transferable right to use the VIKL services. The Client undertakes not to:

Resell or sublicense access to the services,
Attempt to reverse engineer or decompile the software,
Use the services to develop a competing product.

14. Liability

To the extent permitted by law, VIKL's liability is limited to the total amount actually paid by the Client over the preceding 12 months. VIKL shall not be held liable for:

Indirect or consequential damages (loss of business, loss of data, etc.),
Loss of data due to the Client's action or negligence,
Service interruption resulting from force majeure events,
Use or misinterpretation of recommendations provided by the AI.

Email: sales@vikl.ai
Support: support@vikl.ai
Address: MINDGUARD PROJECT, 73 Avenue Foch, 92250 La Garenne-Colombes, France

Last updated: February 2026

VikL